We do not accept returns/refunds on personalized items. You do have 48 hours to cancel your order or make changes for personalized items.

We will accept returns on any NON personalized items for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 30 calendar days of the delivery date

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store.

Please contact customer service for more information on returning an item. Thank you.

FirePoint Creations LLC
15484 Herriman Blvd
Noblesville, IN 46060
317-440-6520
info@FirePointCreations.com